FAQs et Articles d'Aide

How do I connect my Arlo device directly to my WiFi router if the camera is currently connected to a SmartHub or base station?

Follow these instructions if your Arlo camera is currently set up and connected to a VMB5000, VMB4540, VMB4500, or VMB4000 SmartHub or base station, and you want to connect the camera or doorbell directly to your 2.4 GHz WiFi network. If your Arlo camera is not already set up, review the instructions on the in-package quick start guide. Before you begin: You must have an arlo camera that can directly connect to a WiFi router. Your mobile device must be connected to your 2.4 GHz WiFi network, and

How do I connect my mobile device to a 2.4 GHz WiFi network to set up my Arlo camera?

If you are connecting an Arlo camera directly to a WiFi router—without an Arlo SmartHub or base station—you must connect your mobile device to your router’s 2.4 GHz band during the setup process. Many routers broadcast WiFi networks in both 2.4 GHz and 5 GHz bands. Your Arlo device directly connects to a 2.4 GHz WiFi network. This means that you must first connect your mobile device to your 2.4 GHz WiFi network, then connect your Arlo device to that same 2.4 GHz WiFi network during the setup pro

What do the different LED behaviors on my Arlo camera mean?

Determine the state of your Arlo Wire-Free cameras by reading the LED behavior on the front of your camera. Learn more on our support website today.

Can I connect my Arlo Essential wire-free camera to an Arlo SmartHub or base station?

Yes. You can connect your Arlo Essential wire-free camera to a VMB5000, VMB4540, VMB4500, or VMB4000 SmartHub or base station. If your Essential wire-free camera is connected directly to WiFi, and you want to connect it to an Arlo SmartHub or base station, visit How do I connect my Arlo camera to an Arlo SmartHub or base station?.

Arlo Essential Video Doorbell Wired FAQ

What are the benefits of an Arlo Essential Video Doorbell Wired? The Arlo Essential Video Doorbell Wired is designed to capture the blind spots that other video doorbells miss. The 1:1 aspect ratio means that you can see a package on the ground and a visitor from head to toe. The doorbell also offers features such as high-definition video quality, a 180-degree viewing angle, and full-duplex two-way audio. What are the minimum requirements to use an Arlo Essential Video Doorbell Wired? To insta

How do I factory reset my Arlo wire-free camera?

Factory resetting your Arlo wire-free camera returns it to default settings and removes the camera from your account. This means that you must follow the Arlo app setup process to use your camera after a factory reset. You can also factory reset your Arlo wire-free camera in the Arlo app. Tap Device Settings > Remove Device. This requires the camera to be online and to have battery power. To factory reset your Arlo wire-free camera: Press and hold the sync button on the the camera for about 15 s

What is the button on the bottom of my Arlo Essential wire-free camera?

The button on the bottom of your camera is the sync button. You can use the sync button for different purposes, depending on whether your Essential wire-free camera is shut down or in normal operating mode. When you first unbox your Essential wire-free camera, the camera is shut down to reduce battery usage before installation. We recommend that you follow the instructions in the Arlo app immediately after you first unbox your camera. These instructions show you how to wake up and install the ca

Arlo Essential Wire-Free Camera Series FAQ

This FAQ applies to the wire-free Arlo Essential Spotlight Camera (VMC2030), Arlo Essential XL Spotlight Camera (VMC2032), and Arlo Essential Camera (VMC2020). Arlo Essential Series cameras What is the difference between the three wire-free Arlo Essential cameras? All three Essential camera models capture video in 1080p resolution. The Arlo Essential XL Spotlight Camera comes with an integrated extra-length (XL) battery, which provides additional battery life before recharging. Both the Arlo Es

Arlo Essential Wire-Free Camera Product Tour

This product tour shows images of the Arlo Essential Spotlight Camera (VMC2030), but it can be applied to the Arlo Essential XL Spotlight Camera (VMC2032) and Arlo Essential Camera (VMC2020). For more information, visit What is the difference between the three Arlo Essential wire-free cameras?. Spotlight: Activate the integrated spotlight manually, or set it to trigger when motion is detected. For more information, visit How does the spotlight on my Arlo camera work?. Note: The Arlo Essential C

What are the minimum requirements for installing and using my Arlo system?

To install and use your Arlo system, you must have a high-speed Internet connection and the minimum operated system required to use the Arlo app or web portal. You can use the Arlo app or web portal to access video footage from your Arlo cameras. Connectivity requirements All Arlo cameras require a high-speed Internet connection, but each Arlo camera uses a different amount of bandwidth. Bandwidth use is measured on a per-camera basis. If you have multiple Arlo cameras on the same network, you c

My Arlo camera is connected directly to my WiFi router; how do I connect it to an Arlo SmartHub or base station?

Follow these instructions if your Arlo camera is currently set up and directly connected to a router, and you want to connect the camera to a VMB5000, VMB4540, VMB4500, or VMB4000 SmartHub or base station. If your Arlo camera is not already set up, review the instructions on the in-package quick start guide. Before you begin: Make sure that you have a VMB5000, VMB4540, VMB4500, or VMB4000 SmartHub or base station on your Arlo account. For more information, visit What is the difference between e

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