New Arlo Smart subscription plans FAQ

We recently made changes to the Arlo Smart subscription plans. You can now purchase a multi-camera or single-camera version of Arlo Smart Premier or Arlo Smart Elite. Both plans include advanced object detection, cloud activity zones, rich push notifications, and more. Arlo Smart Premier enables recording in 2K video quality, while Arlo Smart Elite enables recording in 4K video quality, eliminating the need to purchase a separate premium video recording (PVR) plan and providing a more flexible and customizable experience.

For more information, visit What are the available Arlo subscription plans and how much cloud recording is available?.

1. Does my Arlo camera still have free 7-day rolling cloud recording?
   If you have a legacy Arlo camera (Arlo Wire-Free, Pro, Pro 2, Go, Q, Q Plus, or Baby), your camera will continue to have the same free 7-day rolling cloud recording that was included with your purchase.
2. Can I keep my existing legacy Arlo Smart plan?
   Yes. You can keep your existing legacy Arlo Smart plan. However, if you cancel or make changes to your plan, you are not able to return to the legacy plan.
3. If I have an annual legacy Arlo Smart plan, will I be able to keep my plan?
   Yes. You can keep your existing annual Arlo Smart plan. However, if you cancel or make changes to your plan, you are not able to return to the legacy plan.
4. Do I have to switch to a new Arlo Smart plan?
   No. You can keep your existing legacy Arlo Smart Plan. If you want to switch plans, you can purchase a new Arlo Smart plan. When you make changes to your plan, you can’t return to your legacy plan.
5. Can I make changes to my legacy Arlo Smart plan?
   No. If you want to make changes to your Arlo Smart plan, you must purchase a new Arlo Smart plan.
6. If I choose to keep my legacy Arlo Smart plan, do I need to manually renew it, or will it automatically renew?
   We will automatically renew your plan, unless there is an issue with the credit card that you provided.
7. If I bought a new Arlo Smart plan, can I repurchase my legacy Arlo Smart plan?
   No. Once you buy a new Arlo Smart plan, you can’t purchase the old legacy Arlo Smart plans.
8. If I only use legacy Arlo cameras, do I have to purchase an Arlo Smart plan?
   No. If you have a legacy Arlo camera (Arlo Wire-Free, Pro, Pro 2, Go, Q, Q Plus, or Baby), you continue to have free 7-day rolling cloud recording on up to 5 legacy cameras. If you want benefits like advanced object detection, longer video history, cloud activity zones, and more, then you can purchase an Arlo Smart subscription.
9. Why do I have to purchase a plan for all my legacy Arlo cameras if I add 1 camera to the original 5 cameras on my account?
   The 7-day free cloud plan supports up to 5 cameras. If you have more than 5 cameras on your account, you must purchase a plan that supports all 5+ cameras. If you decide to cancel your paid plan, you will still have the option of using the 7-day free cloud plan for up to 5 of your legacy Arlo cameras (Arlo Wire-Free, Pro, Pro 2, Go, Q, Q Plus, or Baby).
10. If I cancel my Arlo Smart plan, do I still get free 7-day rolling cloud recording?
    If you cancel your Arlo Smart plan – and you have a legacy Arlo camera (Arlo Wire-Free, Pro, Pro 2, Go, Q, Q Plus, or Baby) – you continue to have free 7-day rolling cloud recording that was included with the purchase of your camera.
11. I have both legacy and new Arlo cameras; what Arlo Smart plan do I need to purchase?
    If you have both legacy (Wire-Free, Pro, Pro 2, Go, Q Plus, Q, or Baby) and new (Ultra, Pro 3, and Video Doorbell) cameras, you can purchase an Arlo Smart Premier or Elite subscription plan. If you have fewer than 5 legacy cameras, you can choose to purchase a single-camera subscription for your Arlo Ultra, Pro3, or Video Doorbell.
12. I have more than 5 Arlo cameras; what Arlo Smart plan should I purchase?
    If you have more than 5 Arlo cameras, then you can purchase a single-camera Arlo Smart Premier or Elite plan for your additional camera(s). If you purchase a single-camera plan with a multi-camera plan, each single-camera plan purchase is half off the original price.
13. Can I combine new Arlo Smart plans?
    With the new Arlo Smart plans, you can mix and match single- and multi-camera plans, so you can enable some cameras to record in up to 4K video resolution, while others record in up to 2K video resolution.
14. Can I purchase more than one multi-camera Arlo Smart plan?
    No, you can only have one multi-camera plan. If you would like to add more than five cameras to your plan, you must purchase a single-camera plan for each additional camera.
15. Can I combine legacy Arlo Smart plans with new Arlo Smart plans?
    No. If you would like to add a new Arlo Smart plan, you can’t continue to use your legacy Arlo Smart plan.
16. Did the continuous video recording (CVR) plan change?
    No. You can still purchase a CVR plan to record 24/7 for 14 or 30 days. CVR plans offer up to 1080p recording.
17. What happened to the premium video recording (PVR) add on?
    The premium video recording (PVR) add on was removed for a more flexible and customizable experience. Arlo Smart plans include 2K or 4K recording capabilities.
18. What business plan options does Arlo provide?
    Arlo business plans record up to 1080p on 16 to 40 cameras. To learn more, visit Arlo Business Plans.